Microsoft Is Beta Testing The Self Refund Service

Microsoft is finding new ways to make things easier when it comes to getting a refund for your digitally purchased games and softwares. The company wanted to emulate Steam’s self-service refunds, where players could return any games without going through Microsoft support, provided they meet the necessary requirements.

Microsoft statement to the press:

“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.”

microsoft refunds

In order to get refund, you’ll have to fulfill the conditions below:

  • You must return the unwanted game or app in the first 14 days after purchasing it.
  • You must have less than 2 hours of play time on the game across all accounts.
  • DLC, season passes, and add-ons are not eligible.
  • You must actually download and launch the game or app before you can request a refund.
  • Microsoft says that certain, unspecified Windows 10 apps will not work with the self-service return system.
  • Finally, ‘Microsoft reserves the right to block access for users who abuse self-service refunds.’

To claim a refund, just visit account.microsoft.com, sign into the account. Navigate to the order history option under the “Payment & billing” menu. There’s a “Request a refund” option.

Related posts


PlayerUnknown's Battlegrounds Bans Thousand Of Players Daily


PlayerUnknown's Battlegrounds Bans Thousand Of Players Daily

PlayerUnknown's Battlegrounds developer, Bluehole, has banned over 322,000 accounts since the game started in March. The company's BattlEye anti-cheating technology manages to filter out between 6,000 and 13,000 bans per day, together with the vast majority of suspended accounts originating in...

Zeku is Street Fighter 5’s Newest Character

Zeku is Street Fighter 5’s Newest Character


Zeku is Street Fighter 5’s Newest Character

Zeku is Street Fighter 5 final character for 2017 in this season of DLC. The character was previously announced at the South East Asia Major fighting game event in Singapore. Zeku will be available for purchase starting October 24th, 2017. A conventional fighter with sneaky attacks, Zeku...

Epic Games Is Suing Two Fortnite Cheaters

Epic Games Is Suing Two Fortnite Cheaters


Epic Games Is Suing Two Fortnite Cheaters

Epic Games has filed suit against Brandon Broom and Charles Vraspir for making and utilizing applications that allows players to cheat in the game Fortnite. Both defendants are supposedly related to the subscription-based cheating service called AddictedCheats.net. These lawsuits are...

Leave a comment