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Top Questions
› My order for cd-key/time card/point card has been processed, how soon will i receive my order ?
Once the order is processed and completed the codes are immediately viewable in the order history page of your OffGamers account.
› I have added items into my shopping cart but accidentally closed the browser, do i have to add the items again ?
We will automatically save the items in your shopping cart when you close your browser. You will be able to see all the items in your shopping cart anytime you come back to OffGamers. You do not need to sign in to save or access your shopping cart if you are using the same computer each time you visit the site. If you are using a different computer, you must sign in to see your shopping cart.
› I am redirected back to the payment selection page after I have made payment, please tell me what's wrong ?
If you were to encounter this error in the payment checkout page, please :
i) Click on the “My Account” tab located on the top right section of your screen and navigate to you order list. Check your order in verifying to confirm if your order has been placed.
If there is an order in verifying, the redirection is most likely a glitch. Do not attempt to proceed on from the payment page again, you may end up placing another order.
ii) Contact our Live Chat operators and inform them of the glitch.
iii) If no orders are in verifying, contact our Live Chat operators immediately to report the problem. We will then contract our developers or partners to fix the problem.
› Will there be additional charges if I were to make payments via Bank or Wire transfer ?
Transfer of monies from bank to bank will always incur some charges. When making payment via Bank or Wire transfer, please check with your local bank on the charges imposed by the banks themselves when transferring the payment. Please be prepare to pay an additional cost over the price of the product.
› I am unable to locate a payment gateway in the checkout page, how can I search other payment gateway options ?
Some payment gateways are country specific, you can toggle your country location from the Country selection bar located at the top of the page to browse other available payment gateways.
User Guide
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