If your profile has not been verifed before, please contact us when your phone is usable again. If you wish to verify on a seperate telephone number. According to our verification procedures we will have to cancel your order. Please update your new telephone number in your OffGamers profile and place a new order.

Once your order has passed our verification process you should receive an order confirmation e-mail, within 30 minutes of placing the order. The e-mail will contain :

i) Instructions on how to retrieve your order.

ii) Request for additional information to arrange a meeting and trade.

iii) Delivery time eta.

This would largely depend on your call plan. The call plan that OffGamers subscribes to incurs the charge onto OffGamers. If your call plan requires for you to bear a cost then a charge might be incurred.

For members making payment for the first time via Moneybookers, they are subjected to a one-time verification check conducted by Moneybookers. This verification check may take up to 24 hours on week days and up to 48 hours on weekends.

Once verification is complete, your current and future orders will be processed within 30 minutes.

All orders are subjected to further verification and this is done in the interest of our customers' security. Due to the nature of our business dealing with virtual items, purchases paid by Credit Cards and Paypal are more likely to be flagged for verification than other less risky payment options.

When creating an OffGamers account, please ensure that the following information is correct:

• E-mail address
• Billing address
• Telephone number

If an order is flagged for verification, an e-mail communication will be sent to the registered e-mail address.

• We will call you on the telephone number provided.
• Ensure that your e-mail address is always up to date, as all updates will be sent to the customer via e-mail.
• Ensure that your payment information is valid and regularly updated.
• Keep our e-mail address (support@offgamers.com) on your White List to ensure that our e-mails do reach you.

When sending in additional information requested the following Identification is accepted :

• Passport
• Identification Card
• Driver's license

Name, birth date and billing address to be shown.

Important: Please blank out other information that you deem sensitive.

If you are using a credit card.

• Please enclosed a fax or scan of the front and back of the credit card.
• Please blank out CVV.
• Show only the first 4 digits and the last 6 digits. The rest of the numbers blank it out.
• Expiry date must be shown.

We may request for additional documentation if we are unable to verify the order details due to communication barriers or outdated information. Documents can be sent in the form of a Fax or Scan. All documents received will remain private and confidential and used for verification purposes only.

If you wish to skip this verification step or if for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using CashU, Bank/Wire Transfer, Western Union or iPay88.

Click here to learn more about these payment options.