• I made an order but selected the wrong payment method, how do I cancel the order ?

Once you have realized that you selected the wrong payment gateway, you can click on the Back button and return to the payment selection page, provided that you have not already clicked on 'Confirm Order'.

If you have already clicked on confirm order. Contact our live chat to ensure that the payment has not been charged. Once you have verified that no payment has been made, you would have to place a new order as we cannot change the payment selection once an order is placed.

• Do you accept debit cards ?

Yes, most debit cards like Maestro, Laser, Electron and more are generally accepted via the payment gateways provided by our website.

• What is a pending e-check, and why do i need to wait for it to clear ?

A pending e-check is a type of payment option available with Paypal.

A pending e-check is just like writing a normal check, except electronically.

Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account.

• How do i avoid sending an e-check ?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order.

Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay.

To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order.

To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

Bibit

Bibit is part of The Royal Bank of Scotland Group which recently acquired WorldPay. Through Bibit's wide range of payment selection options makes shopping at OffGamers so much easier. The growing network of payment solutions and partnerships with local banks in your country facilitate a safer and more convenient way to shop.

OffGamers Supported Currency:

• SGD (Singapore Dollar) • MYR (Malaysian Ringgit) • EUR (Euro)

Supported Credit / Debit Cards:


Supported Direct Debit:


Supported Bank Transfer:


Supported Cheque:


Note: Credit card payments are subjected to verification. Please make sure that your contact number and billing address is correctly updated in "My Account".

• Cheques will take about 2-3 days mail delivery (if mailed) and 5 business days to clear.
• Direct debit payments should clear immediately.
• Off-line bank transfers requires 1 - 10 working days to clear. Payment clearance varies from bank to bank.

Credit Cards through WorldPay

OffGamers accepts major credit cards such as Visa, MasterCard, American Express and Visa Electron through WorldPay. The credit card that you specify will be charged when your order passes verification and is ready for delivery.

OffGamers Supported Currency:

• AED (United Arab Emirates Dirham) • AUD (Australian Dollar) • BND (Brunei Dollar) • CAD (Canadian Dollar) • CHF (Swiss Franc) • DKK (Danish Kroner)

• EUR (Euro) • GBP (British Pound) • HKD (Hong Kong Dollar) • JPY (Japanese Yen) • KWD (Kuwait Dinar) • NOK (Norwegian Krone)

• NZD (New Zealand Dollar) • PLN (New Polish Zloty) • SAR (Saudi Riyal) • SEK (Swedish Krone) • SGD (Singapore Dollar) • USD (US Dollar)

Supported Credit / Debit Cards:


Note: Credit card payments are subjected to verification. Please make sure that your contact number and billing address is correctly updated in "My Account".

Verified by Visa and MasterCard Secure Code

To further protect our customers' credit cards from unauthorized use, we have signed up for additional protection for VISA and MASTERCARD users.

• What is Verified by Visa?
• What is MasterCard Secure Code?

cashU

cashU is a prepaid Internet payment service. The user can sign up for a free cashU account, which can be funded using a variety of payment methods. Funds added to the cashU account can be used to purchase products and services on cashU's growing merchant base. Check out cashU.com.

OffGamers Supported Currency:

• AED (United Arab Emirates Dirham) • EGP (Egyptian Pound) • EUR (Euro)

• JOD (Jordanian Dinar) • SAR (Saudi Riyal) • USD (US Dollar)

Direct Deposit / EFT - Malaysia

Malaysian customers may also choose to make direct payments to our bank accoutns via direct deposit. Once payment is confirmed, the order will be processed immediately.

Note: Direct Deposit and EFT may take up to two bank working days to clear and check may take up to four bank working days to clear. Orders are only valid for 10 working days - If your payment does not clear in 10 working days, it will be canceled and you will need to place a new order with the store credit that we are going to issue you when your payment clears. This policy is in place to protect you and ourselves from price fluctuations.

iPay88 - Internet Payment Switching Gateway

Implemented to especially cater to our local customers, iPay88 Link is a simple Internet Payment Switching Gateway system created for stores(or shopping carts) to connect with directly.

Please Take Note: Internet Explorer users

iPay88 currently caters for the following payment methods:

	[Operation Hours: 24 hours with 1 hour maintenance]
	(Netscape and IE users only) [Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 7.00 am to 11.00pm GMT+8]
	[Operation Hours: 7.00 am to 11.00pm GMT+8]
	[Operation Hours: 24 hours with 1 hour maintenance]
	[Operation Hours: 24 hours with 1 hour maintenance]

moneybookers.com

moneybookers.com guarantees instant payment as long as you have funds in your account. Orders paid by moneybookers.com will go through a verification process. We might call you for verification purposes for first time buyers. For more information, check out moneybookers.com and Take a guided tour.

OffGamers Supported Currency:

• AUD (Australian Dollar) • CAD (Canadian Dollar) • CHF (Swiss Franc) • CZK (Czech Koruna) • DKK (Danish Kroner)

• EUR (Euro) • GBP (British Pound) • HUF (Hungarian Forint) • MYR (Malaysian Ringgit) • NZD (New Zealand Dollar)

• NOK (Norwegian Kroner) • PLN (Polish Zloty) • SEK (Swedish Kronor) • SGD (Singapooe Dollar) • USD (US Dollar)

Note: If this is your first time paying through moneybookers.com, your payment will be subjected to a one-time verification process by moneybookers.com which will take up to 24 hours from now (48 hours on weekends).

MoneyGram

Here at OffGamers we choose a trusted payment service for our customers. MoneyGram allows customers send money through a worldwide network of over 100,000 agents. It is a dependable, fast and easy payment method for you to use.

Orders are only valid for 10 working days - If your payment does not clear in 10 working days, it will be canceled and you will need to place a new order with the store credit that we are going to issue you when your payment clears. This policy is in place to protect you and ourselves from price fluctuations.

Note: Order place is only valid for 10 working days - If your payment does not clear in 10 working days, it will be canceled and you will need to place a new order with the store credit that we are going to issue you when your payment clears. This policy is in place to protect you and ourselves from price fluctuations.

PayPal

Save time. Check out securely. Pay without sharing your financial information.
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

OffGamers Supported Currency:

• AUD (Australia Dollar) • CAD (Canada Dollar) • CZK (Czech Koruna) • DKK (Danish Kroner) • EURO (Euro) • HKD (Hong Kong Dollar)

• HUF (Hungarian Forint) • JPY (Japanese Yen) • NZD (New Zealand Dollar) • NOK (Norwegian Kroner) • PLN (Polish Zloty) • GBP (British Pound)

• SGD (Singapore Dollar) • SEK (Swedish Kronor) • CHF (Swiss Francs) • MXN (Mexican Peso) • ILS (Israeli Shekel) • USD (US Dollar)

Supported Credit Cards:


Note: PayPal payments are subjected to verification. Please make sure contact number and shipping address is correctly updated under "My Account" section.

• PayPal Email: pp@offgamers.com

WebMoney

WebMoney is an electronic money and online payment system (transactions are conducted through WebMoney Transfer). Money is transferred instantly from account to account through various secure authorization system. WebMoney is available to all internet users, supporting and catering to many currencies.

OffGamers Supported Currency:

• USD (US Dollars)

Western Union

A global money transfer service with agents around the world. Orders will be delivered as soon as the payment is cleared. Also note that the receiver's details may change, always refer to the latest receiver's details displayed after check out when making a payment to avoid unnecessary delays in order delivery.

Note: Order place is only valid for 10 working days - If your payment does not clear in 10 working days, it will be canceled and you will need to place a new order with the store credit that we are going to issue you when your payment clears. This policy is in place to protect you and ourselves from price fluctuations.

Wire Transfer

Wire transfers will typically take 3 bank working days to clear.

Note: Order place is only valid for 10 working days - If your payment does not clear in 10 working days, it will be canceled and you will need to place a new order with the store credit that we are going to issue you when your payment clears. This policy is in place to protect you and ourselves from price fluctuations.