Microsoft Is Beta Testing The Self Refund Service

Microsoft is finding new ways to make things easier when it comes to getting a refund for your digitally purchased games and softwares. The company wanted to emulate Steam’s self-service refunds, where players could return any games without going through Microsoft support, provided they meet the necessary requirements.

Microsoft statement to the press:

“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.”

microsoft refunds

In order to get refund, you’ll have to fulfill the conditions below:

  • You must return the unwanted game or app in the first 14 days after purchasing it.
  • You must have less than 2 hours of play time on the game across all accounts.
  • DLC, season passes, and add-ons are not eligible.
  • You must actually download and launch the game or app before you can request a refund.
  • Microsoft says that certain, unspecified Windows 10 apps will not work with the self-service return system.
  • Finally, ‘Microsoft reserves the right to block access for users who abuse self-service refunds.’

To claim a refund, just visit account.microsoft.com, sign into the account. Navigate to the order history option under the “Payment & billing” menu. There’s a “Request a refund” option.

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