This privacy policy (“Policy”) describes how OffGamers Global Pte.Ltd. (“OffGamers SG”) uses your Personal Data (as hereinafter defined).
By interacting with OffGamers SG and/or using OffGamers SG’s website at https://www.offgamers.com (“Website”) and/or OffGamers’ applications (collectively, Platforms), you acknowledge that we collect, use, process and disclose your Personal Data as described in this Policy. References in this Policy to “our”, “us”, “we”, or “OffGamers” refer to OffGamers SG in its capacity as controller for the processing activities described in this Policy, unless stated otherwise.
Name: OffGamers Global Pte. Ltd.
Address: 50 Tagore Lane, #04-11C Entrepreneur Centre, Singapore, 787494.
Phone: +6598628773
Email: legal@offgamers.com
In the course of you using our Platforms and/or interacting with OffGamers, we may collect, store, use, process, and/or disclose data, including your personal data. Depending on your use of the Platforms or your interaction with OffGamers, we may request certain information from you. While you may decline to provide specific details, please be advised that doing so may limit your ability to access our Platforms. The personal data that we may collect includes but is not limited to:-
- Identity and Profile Data, which may include your name, your company name, registered address, company registration number, business license, date of birth, gender, username and password, email address, mobile number, passport number or National Registration Identity Card (NRIC) number, preferred languages, your interests, and any personal data in any photographs or videos or audio recordings that you upload onto our Platforms;
- Account and Transaction Data, which may include your credit card details, bank account details, billing address, payments and orders to and from you, and other details of products and services that you have purchased through the Platforms;
- Usage Data, such as information about how and when you use the Platforms or view any content on the Platforms, as well as websites you were visiting before you came to the Platforms and other similar statistics;
- Marketing and Communications Data, which may include your interests, survey responses, preferences in receiving marketing materials from us and your communication preferences, your preferences for particular products or services, as well as your feedback, chat, email or call history on the Platforms or with third party service providers; and/or
- Monitoring and Security Data, which may include videos, audio, screen recordings, logs, or other monitoring information, collected for the purposes of ensuring platforms safety, preventing fraud, supporting user dispute resolution, and complying with legal or regulatory obligations;
(collectively, “Personal Data”).
In accordance with applicable local laws and, if required, upon obtaining your consent, OffGamers may use and process your Personal Data for the following purposes:-
- To facilitate your use and/or access to the Platforms;
- To administer the online account that you may have set up with us;
- To process orders you submit through the Platforms;
- To display your name, username, profile or gender on the Platforms;
- To verify and carry out financial transactions in relation to payments related to you and/or promotions participated by you. In order to verify and carry out such payment transactions, payment information, which may include Personal Data, will be transferred to third parties such as our payment service providers;
- For legal and operational purposes:-
- To communicate with you;
- To ascertain your identity in connection with fraud detection purposes;
- To perform due diligence checks;
- To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
- To store, host, back up your Personal Data for operational, legal or business purposes;
- To perform credit risk assessments and/or to assess your application for facilities in relation to applications for financial services and/or products (where applicable);
- To share Personal Data in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we satisfy the requirements of applicable data protection law when disclosing your Personal Data;
- To prevent or investigate any actual or suspected violations of our Terms of Services, any of our policies, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Platforms or any other matter arising from your relationship with us; and/or
- To comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details, and company details), including any law enforcement requests, requests by any governmental or regulatory authority, in connection with any legal proceedings, or as otherwise deemed necessary by us;
- To conduct analytics, research, business and development;
- To better understand user experience with the Platforms;
- To improve the layout or content of the pages of the Platforms and customise them for users;
- To identify visitors on the Platforms;
- To conduct surveys, including carrying out research on our users’ demographics and behaviour to improve our current technology via machine learning or other means;
- To derive further attributes relating to you based on Personal Data provided by you, in order to provide you with more targeted and/or relevant information;
- To conduct data analysis, testing and research, monitoring and analysing usage and activity trends; and
- To further develop our products and services.
- Any other purpose to which your consent has been obtained in compliance with our obligations under applicable laws;
(collectively, the “Purposes”).
In the course of your using of the Platforms and/or interaction with OffGamers SG, we may receive Personal Data from you in the following situations (not exhaustive):
- When you browse the Platforms;
- When you create an account with us;
- When you make a transaction regarding the product available on the Platforms;
- When you activate or use any payment-related functions available on the Platforms or provided by our third-party service providers;
- When you use the chat function on the Platforms;
- When you subscribe to our publications or marketing collaterals;
- When you participate in a competition, promotion, campaign, activity or survey organised, hosted, and/or sponsored by us;
- When you log in into and/or link your account on the Platforms with or otherwise interact with us via an external service or application, such as Facebook or Google;
- When you submit any form relating to any of our products and services, including, but not limited to application forms, whether online or by way of a physical form;
- When you interact with us offline; and
- From all other communications between you and us and all other information that you may provide us from time to time.
- As a parent or legal guardian, please do not allow such minors under your care to submit any Personal Data to OffGamers. In the event that the Personal Data of a minor your care is disclosed to OffGamers, you hereby consent to the processing of the minors’ Personal Data and accept and agree to be bound by this Policy. We reserve the rights to close any accounts used exclusively by such minors and to delete any Personal Data which we believe was submitted without the requisite parental consent.
- OffGamers implements strict procedures and security controls to prevent unauthorised access wherever reasonably possible. Personal Data submitted to OffGamers through the Platforms or online transactions is encrypted in transit using protocols such as Transport Layer Security (TLS). When Personal Data are stored, they are maintained on computer systems with restricted access and housed in facilities employing physical security safeguards. Data stored in cloud environments is encrypted, including where third-party storage providers are used. Personal Data maintained in non-electronic form is likewise safeguarded through stringent procedures and protective measures.
- OffGamers or our authorized service providers may from time to time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Platforms. These features help us improve our Platforms we offer, or help us offer new services and features and/or enable us to serve more relevant content to you. “Cookies” are identifiers that are stored on your digital device that record data about computer or device, how and when the Platforms is used or visited, by how many people and other activity within our Platforms. We may link cookie information to Personal Data. The cookies may also link to information regarding what web pages you have viewed.
- We may require information relating to third parties in connection with the Purposes. If you provide us with any Personal Data of a third party, you represent and warrant that you have obtained that individual’s consent (or are otherwise authorised) to disclose such data to us and for us to process it in accordance with this Policy.
- You agree to only submit Personal Data which is accurate and not misleading and to keep it up to date and inform us of any changes to the Personal Data that you have provided to us. We shall have the right to request for documentation and carry out the necessary checks to verify the Personal Data provided by you as part of our user verification processes or as required under law.
- It is imperative that the Personal Data you provide to us is accurate and complete for us to provide the services. You are responsible for informing us of any change(s) to your Personal Data or of any inaccuracy, incompleteness, or obsolescence.
- As our information technology storage facilities and servers may be located outside of Singapore, your Personal Data may be transferred to, stored, used, and/or processed in a jurisdiction other than Singapore. For users in the EU/EEA/UK (where applicable), international transfers and the safeguards used by us are described in the 'International transfers' section of the EU/EEA/UK Supplemental Notice.
- We may engage other companies, service providers, or persons to perform functions on our behalf, and consequently may provide access or disclose your Personal Data to the following third parties, who may be located inside or outside Singapore and use and/or process your Personal Data outside of Singapore, including but not limited to:-
- information technology service providers;
- storage facility providers;
- service providers in areas such as payment services, logistics, and etc.;
- banks and financial institutions;
- insurance providers;
- third-party advertising and/or marketing service providers;
- any professional advisors and external auditors; and/or
- courts, tribunals, enforcement agencies, and regulatory and governmental authorities.
- OffGamers offers digital goods and services, some of which may be issued, operated or redeemed through third parties (for example, third-party issuers, platform operators or voucher issuers). To facilitate and perform a transaction, OffGamers may share certain transaction-related data with the relevant third party (for example, account identifiers, order/transaction information and, where necessary, contact details).
Where such third parties process Personal Data for their own purposes (for example, to enable redemption, fulfilment, customer support, fraud prevention or legal compliance), they act under their own responsibility and, where applicable, as independent controllers under applicable data protection laws. Such third parties are responsible for their own compliance, and their own privacy notices may apply to their processing.
OffGamers is not responsible for a third party’s independent processing of Personal Data, except for processing activities carried out by OffGamers as described in this Policy. Where available, you can review the third party’s privacy information and contact them directly regarding their processing.
- The Platform may contain links to other websites operated by other parties which may include our business affiliates, payment gateways, and/or unaffiliated parties. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to review the relevant privacy notices and/or policies of those websites to understand how any information collected from you will be managed.
- Please take notice that some of these third parties (including payment gateways and other unaffiliated parties) may be located outside the European Economic Area (“EEA”) and/or the United Kingdom. Any subsequent processing of your Personal Data by such third parties (including any international transfers they may carry out) takes place under their own responsibility and in accordance with their own privacy notices and applicable laws. Regardless of any business affiliation, if any, we do not exercise control over third-party websites, each of which may have their own separate privacy and data-handling practices independent of us. We accept no responsibility or liability for the content, security measures (or lack thereof), and activities of those third-party websites.
Subject to any exceptions under the applicable data protection legislation, your principal rights under data protection law include the following:
- Right to access. You have the right to obtain confirmation as to whether we process your Personal Data and, where we do, access to the Personal Data, together with certain supplementary information. Such information includes, but is not limited to, the purposes of processing, the categories of Personal Data concerned, and the recipients or categories of recipients to whom the personal data have been disclosed. Provided that the rights and freedoms of others are not adversely affected, we will supply you with a copy of your Personal Data. The first copy will be provided free of charge; subsequent copies may be subject to a reasonable administrative fee.
- Right to rectification. You have the right to request the correction of inaccurate Personal Data relating to you and to request that incomplete Personal Data be completed, including by means of providing a supplementary statement, within our Platforms.
- Right to data portability. Where applicable, you have the right to request Personal Data that you have provided to us in a structured, commonly used, and machine-readable format. You may also request for the transmission of your Personal Data to another data controller directly. If you wish for us to do so, please ensure that you detail that party and please note that we can only do so where it is technically feasible.
We are not responsible for the security of the Personal Data or its processing once received by the third party. - Right to withdraw consent. Where our processing of your Personal Data is based on your consent for a specified purpose, you may withdraw such consent at any time. Upon withdrawal, we will cease further processing of your Personal Data for that purpose. Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal.
In respect of your rights of access and/or rectification, we may refuse your request only to the extent permitted under applicable law. This includes, without limitation, where:
- the request is manifestly unfounded or excessive, including if it is repetitive;
- providing access would likely compromise the privacy of another individual; or
- providing access would impose a disproportionate burden relative to the nature of the request.
Where we refuse a request, we will provide you with a written explanation of the reasons, unless prohibited by law.
For users outside the European Union / EEA and the United Kingdom, if you wish to contact us or have any enquiries relating to data protection matters or the exercise of your rights, you may do so using the contact details set out below:
OffGamers DPO
50 Tagore Lane, #04-11C Entrepreneur Centre, Singapore 787494
This Supplemental Notice applies if (i) you are located in the EU/EEA or the United Kingdom (“UK”), or (ii) your Personal Data is otherwise processed in the scope of the EU GDPR and/or the UK GDPR. This Supplemental Notice supplements the main Privacy Policy. In the event of any conflict between this Supplemental Notice and the main Privacy Policy, this Supplemental Notice shall prevail to the extent required by applicable law.
- Controller and contact details
Details of the Controller
OffGamers Global Pte. Ltd.
Address: 50 Tagore Lane, #04-11C Entrepreneur Centre, Singapore, 787494.
Phone: +6598628773
Email: legal@offgamers.comEU Representative (per Article 27 GDPR)
Name: FGND Core GmbH
Address: Hauptstrasse 151, 10827 Berlin, Germany
Email: offgamers@core-privacy.eu
This contact is for GDPR-related privacy matters and requests from EU supervisory authorities and individuals in the EU.UK Representative (per Article 27 UK GDPR)
Name: FGND Core GmbH
Address: 167-169 Great Portland St, London W1W 5PF, UK
Email: offgamers@core-privacy.eu
This contact is for UK GDPR-related privacy matters and requests from UK supervisory authorities and individuals in the UK. - Legal bases for processing (Art. 6 GDPR / UK GDPR)
Depending on the specific processing activity and your relationship with us, we process Personal Data under one or more of the following legal bases:
- Contract / pre-contractual measures (Art. 6(1)(b) GDPR): to provide the platform and its functionalities, create and manage accounts, process orders and transactions, provide customer support, handle disputes related to platform usage, and otherwise perform our obligations to you.
- Legal obligation (Art. 6(1)(c) GDPR): to comply with applicable legal obligations (e.g., accounting/tax, anti-fraud/AML requirements where applicable, responding to lawful requests from competent authorities).
- Legitimate interests (Art. 6(1)(f) GDPR): to operate, secure and improve our services and business, including platform security, fraud prevention, abuse prevention, network and information security, service quality assurance, analytics and performance measurement, enforcing our terms, and handling disputes and claims – provided our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
- Consent (Art. 6(1)(a) GDPR): where we ask for your consent (e.g., non-essential cookies/trackers, certain marketing communications), you may withdraw your consent at any time with effect for the future.
- Special categories (Art. 9 GDPR): We do not intentionally process special categories unless required for specific cases. Where identity verification (eKYC) occurs (not for all users), the documents provided may contain sensitive information; in such cases, appropriate safeguards and a valid legal basis will apply.
- Provision of data and consequences of non-provision: Providing certain Personal Data is necessary to create an account, use core Platform functionalities and complete transactions (e.g., account identifiers and contact details). If you do not provide such data, we may be unable to provide the Platform or specific features. Where identity verification (eKYC) is required for fraud prevention, compliance or payout/transaction risk management, failure to provide the required verification information may result in restrictions, delays or inability to use certain features.
- Legitimate interests (Art. 6(1)(f))
Where we rely on legitimate interests, our interests typically include:
- maintaining the security and integrity of the platform;
- preventing fraud, abuse, prohibited conduct and misuse;
- improving platform performance, reliability and user experience;
- enforcing our Terms and handling disputes, claims and chargebacks; and
- protecting our users and our business (including compliance and risk management).
You have the right to object to processing based on legitimate interests (see Section 18.9 below).
- Fraud prevention and risk review
We use fraud and risk controls to protect users and the integrity of the platform. This may include rule-based checks (e.g., transaction signals, IP-country indicators and other risk rules) that result in outcomes such as approve, reject, or review.
Where a transaction or account action is flagged as review/decline, a human reviewer assesses the case and makes the final decision. Accordingly, we do not make decisions that produce legal or similarly significant effects solely based on automated processing within the meaning of Art. 22 GDPR.
- Recipients and roles (processors vs. independent controllers)
We may disclose Personal Data to the categories of recipients described in the main Privacy Policy. For transparency purposes, recipients may include:
- Service providers acting on our behalf (processors) (Art. 28 GDPR), such as hosting, storage, IT operations, customer support tools, analytics providers, security service providers, and other vendors supporting our operations; and
- Independent controllers, such as payment service providers and banks/financial institutions, certain professional advisors, regulators and authorities (where legally required), and other parties who determine their own purposes and means of processing.
Payment partners: We use multiple payment partners to provide payment methods in different regions. We share only information necessary to process payments and manage payment-related risks.
Third-party issuers/publishers: As described in Section 12 above, certain third parties may process Personal Data under their own responsibility in connection with redemption or fulfilment of digital goods and services.
- International transfers (Art. 44/45 GDPR)
OffGamers may transfer Personal Data to countries outside the EEA/UK. Our production data environment and/or key service providers may operate in Singapore and the United States. Where such transfers occur, we rely on an appropriate transfer mechanism under the GDPR/UK GDPR, for example:
- an adequacy decision; and/or
- the Standard Contractual Clauses (SCCs) (and, where required, supplementary measures) and, for the UK, the UK Addendum/IDTA where required; and/or
- another lawful transfer mechanism permitted under applicable law.
You may contact us using the details in Section 18.1 to request further information about the transfer mechanism and safeguards relevant to your Personal Data.
- Retention
We retain Personal Data for as long as necessary for the purposes described in the main Privacy Policy and in accordance with applicable law. Under the GDPR/UK GDPR, retention periods (or the criteria used to determine them) depend on:
- the type of data and purpose of processing;
- legal and regulatory retention obligations;
- limitation periods for potential claims;
- fraud prevention, security and abuse prevention needs; and
- dispute resolution and enforcement of our terms.
Where feasible, we apply different retention periods to different categories of Personal Data (e.g., account data, transaction/payment records, support/dispute communications, security logs, and marketing preference data).
- Cookies and similar technologies (EU/EEA/UK)
For users in the EU/EEA/UK, non-essential cookies and similar technologies (including analytics and advertising/marketing cookies) are used only with your consent, unless otherwise permitted by applicable law.
You can manage your cookie preferences at any time. Essential cookies that are strictly necessary to provide the service may be used without consent.
- Your rights under the GDPR / UK GDPR
Subject to applicable law, you have the following rights:
- Right of access (Art. 15 GDPR)
You may request confirmation as to whether we process Personal Data about you and obtain a copy of such Personal Data, together with information about how and why we process it.
- Right to rectification (Art. 16 GDPR)
You may request that we correct inaccurate Personal Data and, taking into account the purposes of processing, complete incomplete Personal Data.
- Right to erasure (Art. 17 GDPR)
You may have the right to erasure where, for example:
- the Personal Data are no longer necessary for the purposes for which they were collected or otherwise processed;
- you withdraw consent on which the processing is based and there is no other legal basis for the processing;
- you object to processing based on legitimate interests and there are no overriding legitimate grounds for the processing;
- you object to processing for direct marketing purposes (including profiling related to such marketing);
- the Personal Data have been unlawfully processed; or
- erasure is required for compliance with a legal obligation to which we are subject.
This right is not absolute and does not apply where processing is necessary, including for:
- exercising the right of freedom of expression and information;
- compliance with a legal obligation;
- reasons of public interest in the area of public health (where applicable);
- archiving in the public interest, scientific or historical research purposes or statistical purposes (where applicable); or
- the establishment, exercise or defence of legal claims.
- Right to restriction (Art. 18 GDPR)
You have the right to request restriction of processing where:
- you contest the accuracy of the Personal Data (for a period enabling us to verify its accuracy);
- processing is unlawful and you oppose erasure and request restriction instead;
- we no longer need the Personal Data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims; or
- you have objected to processing based on legitimate interests, pending the verification of whether our legitimate grounds override your interests, rights and freedoms.
Where processing has been restricted, we may continue to store your Personal Data, but will otherwise process it only:
- with your consent;
- for the establishment, exercise or defence of legal claims;
- for the protection of the rights of another natural or legal person; or
- for reasons of important public interest.
- Right to data portability (Art. 20 GDPR)
Where processing is based on consent or a contract and carried out by automated means, you may request to receive your Personal Data in a structured, commonly used and machine-readable format and/or request that we transmit it to another controller where technically feasible.
- Right to object (Art. 21 GDPR), in particular to processing based on legitimate interests, and to direct marketing
You have the right to object to processing where such processing is based on our legitimate interests (including profiling based on those interests). If you object, we will stop processing your Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.
You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes, including profiling related to direct marketing. If you object, we will no longer process your Personal Data for such purposes.
- Right to withdraw consent at any time (Art. 7(3) GDPR), where processing is based on consent
Where processing is based on consent, you may withdraw your consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing before withdrawal.
- Rights relating to automated decision-making, including profiling (Art. 22 GDPR)
Where applicable, you may have rights relating to automated decision-making. In particular, where a decision producing legal effects or similarly significantly affecting you is made solely by automated means, you may have the right to request human intervention, express your point of view and contest the decision, subject to applicable law.
- Right to lodge a complaint (Art. 77 GDPR)
If you are dissatisfied with the way we process your Personal Data, you may contact us using the contact details set out in this Privacy Policy. You also have the right to lodge a complaint with a supervisory authority in the EU/EEA Member State in which you are habitually resident, where you work, or where the alleged infringement occurred. If you are in the United Kingdom, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
- Right of access (Art. 15 GDPR)
How to exercise your rights: To exercise your rights, please contact us using the contact details set out in this Privacy Policy. We may need to verify your identity before responding, and we will respond within the time limits required by applicable law (generally within one month, subject to lawful extensions).
- We process your Personal Data only for as long as necessary to fulfil the Purposes and thereafter for as long as we are required to do so under the relevant statutory limitation period and applicable laws and regulations. We will delete your Personal Data where the retention of the same is no longer required for the Purposes or no longer required by law.
- We reserve the right to modify, update, and/or amend the terms of this Policy from time to time by placing the updated Policy on the Platforms. Where required by applicable data protection laws, we will provide additional notice and/or obtain your consent before applying material changes to processing activities that require consent. Your continued use of the Platforms after the effective date means you acknowledge the updated Policy, but it does not replace any consent required by applicable law.
- In the event of any inconsistency between the English and other language versions of this Policy, the English version shall prevail.
Last Updated: 10th April 2026
